DEFINE QUALITY

(Translated by Google Translate)

A definition of "quality" is not so easy. Over the years, however, many Quality management gurus have tried. Among the most popular definitions, we will include:

"Quality i s an ethic" (Feigenbaum)

"Doing things right the first time" (Price)

"Love for the customer" (Alberto Galgano)

"The degree to which a particular product meets the needs of a specific end-user" (Juran)

"The level of excellence that a product or a service has "

"Fitness for use" (Juran)

"No variance"

"Quality i s the view of the customer" (Feigenbaum)

"Something is about people, behavior, culture, those elements that may not be copied or certificates"

"A product / service that has something that other products / services do not have similar"

"Ensure the satisfaction of the explicit and implicit needs of customers at minimum cost and discussions continue with the competition"

"A product / service that is the best combination of features and price"

"Seek the best way to do something"

"Setting goals realistic, measurable, measured and constantly improved"

"A result determined by the extent to which a product meets the needs of customers for whom it was made"

"Compliance with the requirements" (Crosby)

"Is the (minimum) loss imparted to society as the product leaves the factory." (Genichi Taguchi)

"The quality must be achieved in five key areas: people, means, methods, materials and environment to ensure the satisfaction of customer needs" (Newell & Dale)

"The basis on which to build your business"

"The degree of uniformity and predictable reliability"

"A win-win formula" ( "a formula I win-you win") (Bill Clinton)

"Keep the deviations within the tolerances established" (Toyota)